Velocity Orthopedics Instruments Limited Warranty

Limited Warranty and Return Policy

Warranty Details:

Velocity Orthopedics warrants that its instruments shall be free from defects In material and workmanship under normal use of and service for the warranty period stated below beginning from the date of the invoice. Velocity Orthopedics’s obligation shall be limited to repair or replacement, at Velocity Orthopedics’s option, of any product that within the warranty period is found to be defective in material or workmanship by Velocity Orthopedics on its sole discretion upon written notification by Buyer, identifying each and every defect. Any alteration, abuse, modification or misuse of the product shall void this limited warranty. This limited warranty shall also be void if repair work has been performed by sources other than Velocity Orthopedics or by a repair facility not approved by Velocity Orthopedics.

THE FOREGOING LIMITED WARRANTY IS EXPRESSLY MADE IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION OF ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY DISCLAIMED. VELOCITY ORTHOPEDICS SALES REPRESENTATIVES AND AGENTS ARE NOT AUTHORIZED TO MAKE WARRANTIES.

THE ABOVE STATED LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIMS BE THEY CONTRACT, WARRANTY, NEGLIGENCE, TORT OR STRICT LIABILITY FOR ANY LOSS ALLEGED TO ARISE OUT OF THE MANUFACTURE, SALE, DELIVERY OR USE OF A VELOCITY ORTHOPEDICS PRODUCT AND IS NOT APPLICABLE TO IMPLANTS. IN NO EVENT SHALL VELOCITY ORTHOPEDICS BE LIABLE FOR LOSS OF USE OR PROFITS. LOSS OF BUSINESS, EXPENSE OR COSTS ARISING FROM OR ALLEGED TO ARISE FROM BUSINESS INTERRUPTION. ATTORNEYS’ FEES AND EXPENSES OR CONSEQUENTIAL, CONTINGENT, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ASSOCIATED WITH THE USE OF A VELOCITY ORTHOPEDICS PRODUCT.

VELOCITY ORTHOPEDICS’S OBLIGATIONS UNDER THIS LIMITED WARRANTY SHALL NOT INCLUDE PAYMENT OF SURGICAL AND/OR HOSPITALIZATION FEES OR EXPENSES, PATIENT REHABILITATION FEES AND/OR EXPENSES OR ANY OTHER FEES OR EXPENSES RELATED TO VELOCITY ORTHOPEDICS FOR ITS REPLACEMENT.

THIS LIMITED WARRANTY SHALL NOT BE ENLARGED OR AFFECTED BY, AND NO LIABILITY OR OBLIGATION SHALL ARISE FROM, VELOCITY ORTHOPEDICS’S RENDERING OF ANY ADVICE OR SERVICE IN CONNECTION WITH ANY OF ITS PRODUCTS.

THIS LIMITED WARRANTY CANNOT BE ASSIGNED OR TRANSFERRED.

Returns

Prior to returning any merchandise, contact Customer Service for a Return Goods Authorization Number (RGA#) at 909.987.4343. Once RGA# is obtained, ship the product freight or postage-prepaid by the sender to the appropriate location (see below) and provide the following:

  • Returned goods authorization number
  • The reason(s) for its return
  • Item number
  • Lot number
  • Description
  • Quantity
  • Date of sterility or expiration date, if applicable

The addresses for returns are provided below. Include the original or a copy of the purchase order or invoice. The product must be returned clean and sterile, if applicable. If contaminated with biohazardous material, the product will be cleaned and sterilized at the sender’s expense.


Limited Warranty Periods and Addresses for Returns

Instrumentation

General Instrumentation Warranty: All defects in material and workmanship under normal use are covered for one year from date of purchase.

Arthroscopy Basket Punches/Hand Instruments: All defects in material and workmanship under normal use are covered for the life of the product.

Address for Returns

Velocity Orthopedics
Attn: Return Goods Dept. RGA#
10700 Jersey Blvd, Suite 390
Rancho Cucamonga, CA 91730

Repair Department: 909.987.4343

 


MM011 REV A 05/19/18